Help Desk Specialist Staff - Military veterans preferred

ManTech (


  full-time   employee   contract

Annapolis Junction
United States

The Application Support Specialist -
Level 1 performs activities related to IT Service Desk Support. This
position is staffed and supported by rotating shifts to cover a 24x7 work
schedule. This position will routinely perform activities associated with IT
customer support, including but not limited to:

  • Phone call triage
  • Email triage
  • Incident and service request ticket creation, updating
    closure manual, uploading of data into the systems
  • Creation of and transmission of daily and ad hoc
  • Assist with bridge/conference calls Initial troubleshooting of IT and non-IT related
  • Process User Access Requests for all systems
  • Facilities checks
  • Consolidate and post daily shift logs Meeting Service Level Agreements (SLA’s)
  • Assist with editing of Standard Operations Procedures
    and other supporting documentation
  • Unlocking accounts and/or resetting passwords