Lead Help Desk Technician - Secret - Kaiserslautern, Germany - Military veterans preferred

2019-01-18
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Kaiserslautern
Germany

Lead Help Desk Technician

Secret Clearance

Kaiserslautern, Germany

 

Duties include repairing computers, printers, digital senders, etc. Performing STIGs & IAVA implementation for these devices, perform imaging of systems.  Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success.  Candidate will also perfume\ Level I Active Directory functions such as unlocking accounts.

 

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs, configures, and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

5. Provides troubleshooting and support.

6. Participates in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. VTC support

 

Additional Responsibilities:

 

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

 

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

 

2. Installs, configures, and upgrades computer hardware and software.

 

3. Provides end-user software troubleshooting and support.

 

4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

 

5. Provides troubleshooting and support.

 

6. Participates in the administration of e-mail systems.

 

7. Provides phone and help-desk support for local and off-site users.

 

8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities

 

9. Maintains current knowledge of relevant technologies as assigned.

 

10. Participates in special projects as required.

Qualifications:

 

Candidate must obtain DoD 8570 IAT Level II certification within 90 days of hire.

 

Candidate must obtain ITIL Foundation within 90 days of hire.

 

Must be able to work independently. 

 

Must be able to lift 50 pounds.

 

#cjpost #dpost #GDITRecruiter 

 

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Education:

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

 

VTC knowledge desired

 

5-8 years of directly related experience supporting help desk operations

 

8 years experience in related field