2018-11-19 General Dynamics Information Technology (www.gdit.com)
Fairfax Virginia United States
GDIT has an immediate need for a Data Analytics professional who will be responsible for:
Providing a regularly scheduled (daily/weekly/monthly/quarterly) catalog of performance reports and ad-hoc reports to help Operations understand key metrics
Work with client to define metrics and maintain data dictionary
Serve as a data steward assisting in the maintenance of a reporting infrastructure and ensuring the validity and accuracy of data
Provide consistent operational performance reporting
Provide ad-hoc reporting using existing data
Providing notifications of trends and real-time alerts
Provide implications of the data
Regular reporting of volumes and trends
Statistical and advanced analytics
Perform a quick-response, probable root cause analysis of findings
Presenting data in a monthly operations review deck that will keep all parties from the various Care Centers informed and enable continuous process improvement
Providing operations support for the Disposition application
We can only accept US citizens and or Green Card Holders. The security clearance for this program requires the selected candidate to have resided in the US for the past five years and not have left the country for longer than 180 cumulative days.
Looking for 5-8 years of related experience to include the following:
Providing analysis of data and with other internal stakeholders to resolve issues or operational reporting challenges.
Maintaining and updating, daily, weekly and monthly related reports and other ad hoc reports as requested.
Assist with tracking, analyzing and reporting contact center and call agent performance statistics.
Developing reports for a contact center environment.
Must be self-motivated and able to work with minimal supervision.
Must be able to communicate effectively with all levels of management.
Must be able to obtain a Public Trust Clearance.
Experience with Microstrategy and Advanced Excel knowledge preferred.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
Bachelors Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.