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SR. OPERATIONS / INCIDENT MANAGER - ITIL- FDIC Program - Military veterans preferred

2018-11-14
ASD (http://www.asdglobal.com/)
Computers/Information Technology

/yr

  full-time   employee   contract


Arlington
Virginia
22202
United States

Task and responsibilities in this role include, but are not limited to the following:

Provides both a technical and managerial oversight within the Enterprise Wide Command Center (EWCC) across Federal Deposit Insurance Corporation (FDIC) disciplines to FEDERAL SME's and Contract Personnel to ensure the coordination of operations

* Responsible for Event Management across all FDIC technical platforms (Server, Network, Storage, Etc�?�¢�?�?�?�¦)

* Responsible for service restoration management across multiple frameworks

* Works with network administrators to configure and troubleshoot issues emanating from the network

* Monitor current hardware and infrastructure health via network monitoring applications

* Respond to and create incidents for application and server based alerts

* Compile daily shift reporting for facilitation at daily client meetings; briefing skills and attention to detail are important

* Ability to quickly manage high-priority Information Technology multitasking

* Mentoring/training of support personnel

* Ability to provide 24X7x365 Information Technology (IT) operations support; nights, weekends may be required

* POC for FDIC LAB Environment

* Key manager for Operations Team

To qualify, you must meet these basic qualifications:

* Proven IT managerial experience with current IT products and services alongside the demonstrated ability to provide IT business/industry best practices required with the strong ability to manage conflict/resolution situations

* Ability to understand Information Technology Watch Floor functions with effective oral and written communication skills across multi-level IT platforms in a fast paced client facing environment required

* Must have excellent customer service skills, ability to manage competing priorities and work under pressure required

* Server/Network Monitoring, Performance Analysis and Infrastructure Management experience required

* Conducts planning and provides recommendations to client on task workload

* Strong interpersonal and written communications skills

* Bachelor�?�¢�?�?�?�?s Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

ITIL Foundations, v3

Ten years IT overall experience

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