Sr VIP Site Support Job - Military veterans preferred

2018-10-20
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
United States

Sr VIP Site Support (Job Number:441147)

Description:

JOB DESCRIPTION:
Seeking an experienced, service oriented Senior Site Support technician to provide VIP support to senior leaders. The position that will be responsible for direct support to the executives within government agency. This position will be responsible for providing all desktop, mobile device, application and IT services support. Knowledge of VTC, A/V support and support for IT operations required by key leaders will be high priority duties. This position will interface daily with the senior leadership of an organization and requires a courteous demeanor and professional appearance at all times.

Duties:

- Provide professional and prompt responses to users for problem resolution that meet or exceed the customer requirements
- Must correspond professionally and promptly with co-workers and supervisors, in person, verbally and in writing
- Will be available to work a flexible schedule or travel occasionally, depending upon the needs of the customer
- May be required to provide support after normal duty hours
- Must understand the business of the organization and translate business needs to technical requirements
- Work across technical teams to provide exceptional IT support
- Provide Windows 7 and Windows 10 desktop support
- Provide support for video conferences and all audio/video hardware or services
- Install, configure, troubleshoot and maintain all PCs, software, peripherals and mobile devices
- May be required to provide support prior to or after normal duty hours
- Will be required to provide support to senior leadership on an on-call basis

Qualifications:

TYPICAL EDUCATION AND EXPERIENCE:

- AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relavent certification.

CLEARANCE REQUIRED:

- Must be a US Citizen and possess a US “Public Trust” clearance, or be able to obtain a Public Trust clearance.

TECHNICAL SKILLS:

- Microsoft Windows 7 & Windows 10
- Microsoft Windows Office Suite 2013, 2016
- Microsoft Windows Server 2012R2
- Microsoft Active Directory User Administration
- Apple iOS
- Adobe Creative Cloud
REQUIRED EDUCATION AND EXPERIENCE:

- Strong technical and customer service skills
- Ability to work independently and document work within IT SMS
- Must be decisive, conscientious and interface effectively with high-ranking personnel, teammates, and supervisors
- Must be able to work effectively while under stress within a fast-paced environment
- High school diploma or GED and 7+ years of technical experience. Associates Degree and 6 year of related experience preferred.
DESIRED:

- CompTIA Security+ or A+ Certification or equivalent

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Oct 19, 2018, 5:37:53 AM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time