Corporate Information Technology Co-op - Military veterans preferred
2018-10-21 Raytheon (www.raytheon.com)
Billerica Massachusetts United States
The Corporate IT Service Delivery Co-op will be working as part of the Corporate Service Delivery function within Information Technology’s End-User Services. They will be focused on increasing user productivity and enhancing their experience.
Selected candidate must be available to work full time from January through June 2019 in Billerica, MA.
Key Responsibilities Include:
The successful candidate will analyze and sustain operational processes and recommend improvements in the following areas:
Manage end user issues from initial escalation to resolution
Take proactive measures to mitigate end user downtime
Partner with our IT service supplier on the Corporate PC Program
Deliver IT services to end users by leveraging vendor relationships
Incident and service request analysis / resolution
Support other activities and projects as directed by management
Critical thinking and analytical skills
Ability to collaborate with multiple stakeholders
Ability to multi-task & prioritize
Knowledge and experience with IT project management processes
Intermediate use of Microsoft Office products, heavy focus on Excel & PowerPoint
End User Support / Operations experience
PC/Network technology experience / education
Experience presenting results to management and stakeholders
Candidate must be in/entering their sophomore, junior or senior of an undergraduate degree program and actively pursuing a Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Mathematics, Engineering or related field. Please upload a copy of your most recent transcripts when applying.
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.