Helpdesk Associate - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

Ft Worth
United States




***Only applicants with a Top Secret (TS) Clearance need apply***


General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.


GDIT has a great team consisting of experienced and knowledgeable managers who lead and support our employee’s career development objectives with on-the-job and certification training opportunities.  Our employees consider GDIT to be a solid partner in their career, with excellent benefits and an abundance of opportunities for advancement.  We offer experience with the latest tools and intensive training. 


If you are looking for a new and exciting career to boost your technical skills and you enjoy helping others, GDIT is hiring Help Desk Associates for the Federal Bureau of Investigation (FBI) Enterprise Operations Center in Ft. Worth, TX.  We offer the chance to support the world’s finest law enforcement organization, and help the people that keep us safe.  In this job you will support the agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats. 


We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner.  This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.


Responsibilities include:

  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software for the FBI’s worldwide IT enterprise and user community
  • Screen, refer and diagnose inquiries and work requests as they relate to maintenance of personal computers and related systems
  • Install, configure, and upgrade computer hardware and software
  • Provide end-user software troubleshooting and support
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Logs and maintains user requests and incidents using Service Manager tracking tool
  • Maintain current knowledge of relevant technologies as assigned
  • Participate in special projects
  • Support rotational bi-weekly on call Help Desk support requirement
  • Support System Administration and other support activities
  • Support management of queues and incident and service delivery reporting
  • Support distribution of service outage notification generation and distribution





  • Some college or equivalent experience; technical coursework
  • Entry level with some prior experience providing technical support in a business environment.
  • Excellent oral and written communications skills with customers and peers; tactful and effective customer communications.
  • Strong team player
  • Ability and willingness to evaluate and learn new technologies and apply them effectively.


Special Position Requirements

  • United States citizenship
  • Must have active Top Secret
  • Ability to speak and communicate fluently in English language



As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.






Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.