Manager III Field Engineering - Military veterans preferred
2019-01-01 Raytheon (www.raytheon.com)
Jeddah Saudi Arabia
The successful candidate must be able to support the sustainment of fielded units to a high level of customer satisfaction. The candidate must have a proven ability to establish and grow key customer relationships to meet program goals while leveraging such relationships to overcome difficult Customer situations. This position requires a current U.S. SECRET security clearance.
Roles and responsibilities include:
Management of Personnel
Leadership of a diverse group of over 100 deployed employees in a restrictive International environment – many employees are in remote locations requiring occasional travel and daily communication from the T&TS Manager
Identifying issues and coordinating solutions to correct operational defects of HAWK & Patriot assets
Interfacing with military Customer
Patriot Equipment Readiness Status
Support weekly briefing of RSADF Maintenance & Technical Support Depot Commander.
Provide input as required for program responses to official customer inquiries, to include drafting letters to the RSADF Leadership to shape/direct the program and to respond to official customer inquiries.
Work closely with Raytheon sustainment personnel to address fielded system issues as needed to quickly restore systems to an operational state.
Coordinate US engineering reach back support as needed to ensure rapid issue resolution
Identifying & Managing Required Resources
Perform Logistics Management Analysis with available data & tools
Advise Customer on manpower selection, distribution and assignment
Interface in parallel to Customer channels to ensure required materials are in the right spot at the right time to maintain Operational Availability
Minimum 10+ years of field engineering/engineering experience in aerospace/defense systems technical domains
Strong knowledge of process improvement and metrics
Ability to work collaboratively with a diverse employee and dependent population
Ability to drive a motor vehicle, and obtain a Saudi Arabian driver license
Ability to travel (unescorted as appropriate) by air and car throughout the Kingdom of Saudi Arabia to all RAYMES locations
Current SECRET level security clearance
Excellent communication skills - experience in preparing and delivering briefings to employees, Customers and management
Knowledge of US Export/Import policies, regulations and processes
Excellent leadership and team-building skills including leading matrixes teams
Ability to establish and maintain good working relationship with all levels of the organization, including foreign government customers, subcontractors, engineering organizations, IPT members, Supply Chain Management, and supporting functional organizations
Direct Commercial Sales experience
Proficiency in Arabic language (speaking, reading and writing)
Experience with Customer interaction in MENA
Experience with Patriot and/or HAWK Systems hardware
Required Education (including Major):
Technical School Graduate from US military with no less than 10 years of relevant experience, including sufficient work background to effectively support a complex global program.
Desired Educations (including Major):
Bachelor degree in a scientific or engineering field of study
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.