Systems/USC Technician - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

United States



*Working hours will be Tuesday-Saturday 8:00 AM-4:30 PM


Provides on-site Tier II support for desktops. Must be well versed in the technical aspects of Microsoft Operating Systems (Windows 7), SCCM, backups, system reboots, remote support, VMWare, Citrix, enterprise Exchange and Blackberry, Remedy 7.6, print queue managers, WhatsUp Gold, Army Gold Master, patching (IAVAs, STIG), DNS/DHCP, SIPR and NIPR. Other responsibilities include:


  • 2 years hands on experience with, desktop and other IT/VoIP associated devices; installation, maintenance, troubleshooting, asset management and control
  • Understanding/working knowledge of networking protocols, network electronics and personal computer hardware and software applications
  • Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment.
  • Maintain maintenance records and perform follow-ups as required for routine preventive and demand maintenance workstations and peripherals.
  • Update the software provided as Government Furnished Software (GFS) as required.
  • Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware.
  • Monitor all enterprise wide servers and services.
  • Manage Windows 2000/2003 Active Directory integrated DNS servers and multi-master zones.
  • Manage WINS servers and WINS replication infrastructure.
  • Monitor replication between global catalogs and domain controllers using approved tools.
  • Manage and monitor backup process to include daily review of backup logs and monthly test restores as part of routine maintenance and testing.
  • Operate and monitor the disaster recovery process, procedures and policies.
  • Operate and maintain the off-site tape storage process for disaster recovery and emergency access.
  • Provide first level trouble shooting on file server and SQL server operations.
  • Analyze and diagnose system failures to determine their causes and make written recommendations for corrective action.
  • Provide technical support to establish effective operational procedures.
  • Provide installation, testing and maintenance of Operating System and applications Software.
  • Provide technical assistance in writing and modifying Standard Operating Procedures (SOP), troubleshooting guides and tools.
  • Provide technical assistance in analyzing the security weaknesses/ vulnerabilities of new GOTS and COTS application software.
  • Install and configure system utilities.
  • Document procedures taken to research, assess, troubleshoot, test, and resolve support and assistance in designated ticket tracking system (ITSM Remedy).
  • Complete trouble tickets using applicable software, and policy and procedures.
  • Assist with desktop problems involving user account, passwords and access to data files.
  • Knowledge of moving users between domains and/or OUs using approved tools.
  • Knowledge of printer support operations as required (e.g. server maintenance and queue creation)
  • Knowledge of install and configure System Operating software as required.
  • Knowledge of performing local workstation back-ups as required; i.e. back up the customer’s hard drive when performing operations that could result in the loss of data or back up the customer’s files when re-imaging a machine.
  • Knowledge of corrective maintenance/troubleshooting for software malfunctions.
  • Assist with troubleshoot problems encountered using appropriate/designated software.
  • Knowledge of performing operator/user maintenance and minor repairs on hardware and peripherals.
  • Knowledge of performing new equipment setups, reconfigurations, and relocations.




Minimum of 2 years’ experience working in Information Technology/System Network Administration, multiple server, storage or data protection environments, multiple server operating systems, computing applications and hardware platforms. Experience and understanding of emerging trends in computing systems/services. Experienced in process improvement, workload time management, training others, strong verbal and written communications, compliance, information analysis. Experienced and current working knowledge with server and networks pertaining to: Windows, UNIX, data storage, data protection and failover/failback recovery in a server environment. Maintain and support VoIP infrastructure and its associated software, including IP-PBXs, call manager systems, voicemail, and interactive voice response. 

  • AV/VTC Experience
  • Active Top Secret clearance/SCI eligible
  • Microsoft Certified
  • Candidate must be DoD8570 compliant - Security +, Microsoft and Computing certification.
  • Hands-on: 2 years
  • Help Desk: 3 years


For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.






Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.