Systems Support Technician (Shift Work) - Military veterans preferred



  full-time   employee

District of Columbia
United States


Position Description:
SAIC is seeking a Systems Support Technician to support a large federal government agency. This position will perform on-site, at a government location on one of three shifts, including weekend/holiday rotations and on-call support.


Description of Duties:

• Monitor ticketing system to receive work assignments.
• Fulfill user requests for email account service following standard operating procedures.
• Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
• Add/delete/modify Distribution list.
• Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
• Assist customers with PST mapping modify/restore.
• Complete shift logs and turnover.
• Reply to all customer inquiries in a timely manner.
• Document issues and escalate to next tier support as necessary.
• Monitor systems consoles and remediate alerts.
• Perform server builds and decommissions.



Required Experience/Skills/Attributes:

  • Bachelors and 2+ years of experience; or equivalent experience without a degree.
  • Ability to focus on ticketing system for sustained periods.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.
  • Possess basic literacy in TCP/IP based networking.

 Desired Experience/Skills/Attributes:

  • Familiar with Remedy ticketing software.

  • CompTIA Network+, CompTIA A+

  • ITIL Foundations

Required Education/Experience:

  • High School and 5 years of related experience. Compensation will be commensurate with education and experience. 
Clearance Requirement: TOP SECRET (Active) with the ability to be granted TS/SCI