Help Desk Specialist Associate (PTOC) - Military veterans preferred

2018-11-01
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


Springfield
Virginia
United States

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented PTOC Junior Help Desk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech. This position is part-time on call for weekend shifts.

Responsibilities include, but are not limited to:
- Provide technical assistance and telephonic support for Service Desk to Intel Customers.
- Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
- Help provide technical assistance and support for Workflow Management services
- Monitor and support ticket workflows
- Review, assign, reconcile and support the management of tickets throughout their life cycle
- Helps coordinate with IT service providers and communicates outages and plans for recovery

Position Requirements:
- High School and 5 years of customer service or •Bachelor's degree and one year of Help Desk
- One or more years of related experience and have 8570 Compliance or in test prep for A+ or Security + CE within 30 days.(A+ or Sec+CE) Preferred

Security Requirements:
An Active TS/SCI clearance is required.

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