Exchange / Outlook Administrator - Military veterans preferred

2018-11-01
Raytheon (www.raytheon.com)
Other

/yr

  full-time   employee




United States

NOTE: There are three positions to be filled. They are scheduled for 1 hire in January, 2019, and 2 hires in February, 2019. These positions can be filled anywhere within the continental United States.

The Exchange Administrator/Outlook Specialist is part of the team that is responsible for the technical aspects of Raytheon’s existing Rmail Service. This role will play an instrumental role in developing the capabilities of the service while working closely with our Service Delivery Manager and Sr. Technical staff to ensure continuity of service.

The department has the following expectations of the person selected for this role:

• An empathic focus on user needs
• Maintaining high levels of productivity throughout the work day while working remotely
• Using excellent interpersonal and soft skills in solving user problems
• A dedication to learning and mastering new technologies, tools, and methods
� A commitment to excellent user experiences.

Key Job Responsibilities:

• Resolve escalated problems experienced from the service. Investigate root cause for incidents and participate in delivering corrective action. Escalate to Sr. technical staff as required
• Provides support, (administration, maintenance, monitoring, backup, contingency), for one or more of the messaging and collaboration technologies
• Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.
• Perform root cause analysis of critical outage and incidents, participates in developing permanent solutions, and coordinate implementation
• Monitor daily operations to ensure continuity of service
• Participate in planning system upgrades of the on premise servers
• Manage and monitor the O365 environment
• Develop solutions to end user issues
• Participate in efforts with IT Security and Technical Architecture groups to certify email solutions
• Support technology evaluations of new features and functions
• Participate in projects designed to enhance the service
• Ensure changes, incidents, and new releases to the service are managed to Raytheon expectations
• Suggest and participate in implementation of new processes as process gaps are defined and service matures
• Participate in operational reviews and other service meetings as required
• Provide written job aids to the Service Desk
• Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
• Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
• Partner with Communications to ensure a robust and active Rspace community & Self-service tools
• Participate in 24/7 on call rotation
• Other duties as assigned


Required Skills / Basic Qualifications:

Must have a minimum of 4 years of experience implementing and managing MS-Exchange and MS-Outlook services in a multi-site, geographically-distributed enterprise employing Azure Active Directory. Experience must include:

• Powershell scripting skills
• Experience with supporting and trouble-shooting Outlook Add-ins
• US Citizenship is required
• Ability to obtain and maintain a US DoD Secret Clearance Level
• Willing and able to participate in 24/7 rotation


Desired Skills / Pereferred Qualifications:

• Understanding of Mobile Device Management concepts and technology
• Experience with O365 GCC-High and/or D-ITAR
• Experience with Skype for Business administration
• ITIL certification
• Experience with enterprise data centers, networking and firewalls
• Office 365 Directory Synchronization tool (DirSync)
• Active Directory Federated Services (ADFS)
• Microsoft Azure Active Directory Connect tool (AD Connect)
• An empathic focus on user needs
• Maintains high levels of productivity throughout the work day while working remotely
• Uses excellent interpersonal and soft skills in solving user problems
• Possesses dedication to learning and mastering new technologies, tools, and methods
• A commitment to excellent user experiences.



Minimum Education Required:

• Bachelor’s degree in engineering, computer science, IT, or related field from an accredited institutions 127107

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.