Help Desk Support Specialist Job - Military veterans preferred



  full-time   employee

Patterson Afb
United States

Help Desk Support Specialist (Job Number:441666)


SAIC is hiring a Help Desk Support Specialist to help us support the DoD High Performance Computing Modernization Program (HPCMP) at Wright-Patterson Air Force Base in Dayton, OH.

Job Description
- The successful candidate will assist the user community within the HPCMP, DoD Supercomputing Resource Centers (DSRC) to effectively and efficiently utilize HPC assets by providing tier 1 telephone and email support with Linux applications.
- Develop and submit the collection and reporting of metrics on accounts performance for weekly and monthly reporting to SAIC and Government management.
- Report, track, and resolve or escalate issues as appropriate
- Responds to, diagnoses and resolves Tier I problems and issues
- Triage and escalates Tier 2 issues to system and vendor staff
- Troubleshoot user issues, respond to help desk ticket
- Ensures a timely and controlled problem resolution process
- Documents, tracks, monitors ticket (Measurements)
- Interacts with other staff to restore service and/or identify and correct core problems
- Simulates or recreates user problems to resolve operating difficulties
- Develop and maintain scripts for operation use
- Troubleshoot user issues, respond to help desk ticket

Required Education and Experience:

- Bachelors degree in Computer Science or a similar field and 2+ years of relevant experience, or a HS diploma and 5+ years of relevant experience.

- You must be a U.S. citizen and have an active Secret clearance for this position.

Requirements Skills:

- Linux Experience

- Ability to work as part of a multi-faceted team

- Organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles

- Possess excellent oral and written communication skills and ability to effectively interact with a highly skilled technical HPC support staff and users, internal staff, and management. Candidate will work along the side of leading HPC staff and researchers working to solve DoD’s most critical mission challenges.

Desired skills

- High Performance Computing experience is a huge plus

- ITIL Cert is a plus but not required

- HDI certs is a plus but not required

- A good understanding of user account provisioning is a plus

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Nov 16, 2018, 8:02:25 AM
Primary Location: United States-OH-WRIGHT-PATTERSON AFB
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time