Intakes Specialist - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

District of Columbia
United States

In a support capacity to a government agency:

  • Answers hot-line calls and responds to an e-mail based resource Inbox
  • Analyzes complex demographic information and circumstances of each incoming request
  • Determine type of action based on checklists and availability of appropriate arrangements
  • Makes the initial determination and informs the appropriate agency;
  • Documents and refers to appropriate person(s);
  • Maintains files and other related records of cases and prepares shift report on any significant issues and number of calls, etc.;
  • Transitions to and briefs next shift staffer on outstanding cases;
  • E-mails forms from shift and facilities;
  • Responsible for input and verification of data;
  • Reviews source documents for accuracy of input data;
  • May be responsible for integrity of certain database information;
  • Investigates questionable data and takes corrective action when necessary;
  • Performs other administrative duties as needed


With BA/BS degree, 2 years of experience; with AA/AS degree, 4 years of experience.

Excellent verbal communication skills

Strong organizational skills and expert user of MS Excel

Excels in a fast pace, high volume environment

Position includes rotating shift work 24/7


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


Associates Degree in a related discipline, or the equivalent combination of education, technical training or work experience.