WFF VoIP Network Engineer Job - Military veterans preferred

2018-11-07
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Wallops Island
Virginia
United States

WFF VoIP Network Engineer (Job Number:441631)

Description:



Job Description Overview:

This position is for VoIP Service Design and Delivery for enterprise class services at NASA Wallops Flight Facility. Performs level 3 technical support and escalation for network and telecommunications voice issues. Candidate should be adept at translating technical requirements from non- technical customers, and clear communications. Candidate should be accustomed to managing change control for projects. Candidate will be responsible to provide after-hours support as needed.

Duties and Responsibilities:

-
Maintain and support Cisco Unified Communications systems including but not limited to CUCM, CUC, UCCE, CUIC, CER, CUBE, CER, CVP, IM&P, Finesse, Jabber, Expressway MRA

-
Provide project design, development and installation support

-
Perform Moves, Adds and Changes

-
Lead voice project resource for local office moves and acquisition including coordination of circuit installations and turn-ups, design call flows

-
Support preventative maintenance programs, disaster recovery plans and redundancy plans

-
Provide project design, development and installation support

-
Perform Moves, Adds and Changes

-
Lead voice project resource for local office moves and acquisition including coordination of circuit installations and turn-ups, design call flows

-
Support preventative maintenance programs, disaster recovery plans and redundancy plans

-
Monitor and maintain our ticketing queue responding within service level requirements. Knowledge, Skills and Abilities

-
Communicate and collaborate in cross-functional teams with other NICS Centers/teams

-
Participate in Agency working groups

-
Respond to trouble calls related to Cisco VoIP products and infrastructure

-
Development of detailed implementation plans related to Voice projects

-
Presentation of proposals for implementation of Voice projects

-
Participation in peer reviews of implementation plans and architecture

-
Development of operational training for designed services

CDI

Qualifications:
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience

-
Bachelor Degree or equivalent years of experience plus two years of related experience

-
At least 3 years of Cisco Unified Communications troubleshooting, design and configuration experience

Required Skills:

-
Have excellent communication and writing skills, including developing and presenting training materials, implementation plans, and diagrams

-
Familiarity with the Microsoft Office Suite, including Visio and Project

-
Ability to troubleshoot networks to diagnose root cause and resolve telephony issues

-
Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS)

-
Knowledge of Cisco networking products and Cisco IOS software

Desired Qualifications:

-
Cisco Voice Collaboration certification is preferred (CCNA-Collaboration, CCNP- Collaboration)

-
Experience with Cisco Session Manager Edition, Cisco Session Border Controllers/CUBE preferred

Clearance requirement:

-
Must currently possess or be able to obtain a Public Trust Clearance

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Nov 6, 2018, 10:58:31 AM
Primary Location: United States-VA-WALLOPS ISLAND
Clearance Level Must Currently Possess: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time