Application Support Specialist II - Military veterans preferred

ManTech (


  full-time   employee   contract

Colorado Springs
United States

ManTech is seeking a Help Desk Analyst Level 2 to support a large and important program critical to our nations safety. The Operations Support Center (OSC) Shift Operator –L2 performs activities related to IT Service Desk support and systems monitoring. The IT Service Desk is staffed and supported by rotating shifts to cover a 24x7x365 work schedule. The selected candidate in this role will routinely perform activities associated with IT customer support and systems monitoring, including but not limited to:

  • Proficient in all OSC Shift Operator L1 functions
  • Monitoring, reporting and documenting the health and status of the production system
  • Incident and service request ticket creation, updating and closure
  • Facilitate bridge calls for outages and maintenance windows
  • Create and send AWS alerts as needed
  • Participate in maintenance activities as needed
  • Creation of and transmission of daily and ad hoc reports
  • Next level troubleshooting of IT and non-IT related issues
  • Unlocking Secure Flight and eSecure Flight Records
  • Verify Secure Flight and eSecure Flight Availablity
  • Handle Secure Flight User Enrollment Errors
  • CSG TVC machine account unlock and password reset
  • Reset state of SFPD and send unsolicited BPPR message, if requested
  • Update daily shift logs
  • Meeting Service Level Agreements (SLA’s)
  • Assist with editing of Standard Operations Procedures and other supporting documentation