Admin Support Specialist – Deals - Military veterans preferred

2018-11-09
Carmax (http://jobs.carmax.com/)
Other

/yr

  full-time   employee


Kennesaw
Georgia
United States

Description:

Position Description

CarMax has been a Fortune “100 Best Companies to Work For since 2005”, was awarded a 2018 Top Workplaces honor by The Atlanta Journal Constitution and ranked 5th of Atlanta’s top 25 large companies, and Training magazine’s “Top 125 Training Companies” 2008-2018. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.

SUMMARY:

Responsible for processing funding documents to ensure the compliance of all vehicles financed by CarMax Auto Finance and documenting associated errors; collecting and reviewing supplemental documents created by CarMax Stores or other CarMax Auto Finance departments to ensure accuracy and retention. Receiving calls and/or making phone calls to customers and/or CarMax stores regarding customer paperwork or requested account updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process the review of funding documents based on documented policies and procedures.
• Annotate accounts in company databases to document interactions with the customers, CarMax store personnel or third parties.
• Evaluate customer accounts, work requests, or paperwork and determine follow-up steps required based on documented policies and procedures.
• Answer inbound and/or make outbound phone calls to address questions, or assist customers, CarMax stores or third parties.
• Generate and maintain specific department reporting according to documented procedures.
• Perform above functions within department expectations/metrics.
• Perform special projects as assigned.

Position Requirements

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adaptability and flexibility.
• Ability to meet deadlines.
• Ability to perform multiple tasks.
• Detail-oriented.
• Ability to work in a team environment.
• Speak and listen effectively in dealing with customers and stores.
• Basic typing skills including minimum speed and accuracy requirements.

WORK ENVIRONMENT:
• Great work-life balance, community involvement, team engagement events, on-site gym…etc.
• Not a suit & tie environment, think jeans and sneakers.
• Flexible work hours with shifts that include days, evenings, and weekends.