Telecom Tech Support I - Military veterans preferred

2019-01-11
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Santa Ana
California
92705
United States

Description

SAIC is looking for a Telecom Tech Support I who:


• Deploys and moves telephones.

• Troubleshoots onsite phone issues, escalates as needed to the Voice Service Desk.

• Is able to travel between local sites.

• Willing to work overtime that may be needed from time to time.

• Installs, troubleshoots, repairs, and maintains telecommunications equipment. (phones/handsets/network cables)

• Monitors, dispatches, and reroutes tickets within ticketing system.
• Provides and keeps current detailed documentation of processes, and on-site changes.

• Works on special projects as assigned by manager.

• Coordinate and schedule vendor preventive maintenance.

• Maintains onsite telephony inventory.

Qualifications

REQUIRED EDUCATION:


• AA Degree in related discipline or High School and 0 years of related experience with certification. 


REQUIRED SKILLS:


• Telecom support.

• Basic VOIP telephone programing experience.

DESIRED SKILLS:


• Service Now experience a plus.

Must be able to pass a California Department of Justice (DoJ) LiveScan background investigation and a detailed lifestyle law enforcement background interview.