Helpdesk Specialist (Journeyman) - Military veterans preferred

2018-11-21
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Morrisville
North Carolina
27560
United States

Description

Job Description


• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer hardware, software, network, system/application access, and telecommunications systems.


• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.


• May route calls to product line specialists, application, or system support specialists.


• Maintains and updates records and tracking databases.


• Alerts management to recurring problems and patterns of problems.

Qualifications

Qualifications:


Education/Experience:


• Associates Degree in related discipline and 3 years’ experience or High School diploma and 5 year’ experience.


Clearance Requirement:


• Candidates must be eligible for Public Trust Clearance.


Software Experience:


• MS Windows and Office


• Active Directory


• Anti-virus


• CA Incident Management Tool


• VPN


• Avaya


• Remote management experience


• Knowledge management


• Web support


• IT hardware technical troubleshooting repair