Skype for Business Administrator - Military veterans preferred

2018-11-22
Raytheon (www.raytheon.com)
Other

/yr

  full-time   employee




United States

The Skype for Business Administrator/Client Specialist is part of the team that is responsible for
the technical aspects of Raytheon’s existing Rchat/Rmeeting Service. This role will play an instrumental role in developing the capabilities of the service while working closely with our Service Delivery Manager and Skype for Business Engineer to ensure continuity of service. Responsible for mentoring technical staff, act as technical lead on EUS projects and recommend
improvements to the service.

The department has the following expectations of the person selected for this role:

  • An empathic focus on user needs
  • Maintaining high levels of productivity throughout the work day while working remotely
  • Using excellent interpersonal and soft skills in solving user problems
  • A dedication to learning and mastering new technologies, tools, and methods
  • A commitment to excellent user experiences.
Key Job Responsibilities:
  • Resolve escalated problems experienced from the service. Investigate root cause for incidents and oversee corrective action. Escalate to management as required
  • Provides support, (administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies
  • Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.
  • Performs root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation
  • Monitor daily operations to ensure continuity of service
  • Participate in planning system upgrades of the on premise servers
  • Manage and monitor the O365 and on premise environment
  • Develop solutions to end user issues
  • Participate in efforts with IT Security and Technical Architecture groups to certify new chat/meeting solutions
  • Support technology evaluations of new features and functions
  • Support and enhance point to point voice and video
  • Participate in delivery of video integration with the on premise Polycom Bridge
  • Participate in projects designed to enhance the service
  • Ensure changes, incidents, and new releases to the service are managed to Raytheon expectations
  • Suggest and participate in implementation of new processes as process gaps are defined and service matures
  • Participate in operational reviews and other service metrics as required
  • Provide written job aids to the Service Desk
  • Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
  • Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
  • Partner with Communications to ensure a robust and active Rspace community & Self-service tools
  • Participate in 24/7 on call rotation
  • Other duties as assigned
Required Skills:

Must have a minimum of 4 years of experience implementing and managing Skype for Business service in a multi-site, geographically-distributed enterprise employing Azure Active Directory. Experience must include:

  • Experience with both on premise and O365 Skype for Business deployments
  • Solid understanding of Azure Active Directory and networking
  • Powershell scripting skills
  • Experience with voice and video integrations
  • US Citizen required
  • Willing and able to participate in 24/7 rotation
  • Ability to obtain DoD Secret Clearance

Desired Skills

  • Experience with O365 GCC-High and/or D-ITAR
  • Experience with Exchange administration
  • ITIL certification
  • Experience with enterprise data centers, networking and firewalls.
  • Office 365 Directory Synchronization tool (DirSync)
  • Active Directory Federated Services (ADFS)
  • Microsoft Azure Active Directory Connect tool (AD Connect)
  • Understanding of Mobile Device Management concepts and technology


Required Education:
  • Bachelor’s degree in engineering, computer science, IT, or related field or equivalent experience

This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization


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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.