Frontier Technology, Inc. (www.fti-net.com)
full-time employee contract
Position: 813-IT Support Specialist Type: Full Time Location: San Diego, California
The IT Support Specialist will provide NMCI transition services, coordinate problem resolution elevated beyond the Help Desk, represent the command in contract discussions regarding Service Level Agreement (SLA) clarification and support the Duty Customer Technical Representative. The IT support specialist will also review/validate SLA reports for work completion and quality of service and provide input in support of Incentive/Credit Process, coordinate command specific IT requirements with the DCTR and/or vendor, and review proposed plans/IMS for consistency with operational requirements.
o Ability to communicate information and ideas in speaking and writing
o Ability to identify software application requirements by user or target device
o Knowledge of IT concepts, principles, methods and practices sufficient to plan and carry out a wide variety of difficult and complex IT issues.
o Knowledge of a wide variety of applications, operating systems, protocols, and equipment to provide advice and assistance to the end users.
o Knowledge of Commercial Off-the-Shelf (COTS) packages and assistance to the end user of the COTS packages.
o Knowledge of Government Off-the-Shelf (GOTS) packages and training to the end users on the GOTS packages.
o Knowledge of performance management/measurement methods, tools and techniques sufficient to conduct analysis and recommend resolution of complex IT issues.