Sr Engineer, Software - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

United States


The AEDS Help Text Developer assists in the design and development of help systems and technical documentation that support products developed for the U.S. Department of Education, Federal Student Aid. This responsibility is focused on usability standards and quality to ensure that specifications are interpreted correctly, standards are applied accurately and consistently, and delivery objectives are achieved. The Help Text Developer is responsible for developing help systems in the Windows environment for EDExpress and Direct Loan (DL) software products in HTML/CHM format using Adobe RoboHelp. This position works directly with the AEDS project teams. Periodic contact with Federal Student Aid occurs in the form of attendance at customer requirements meetings and user acceptance testing.


  • Build project schedules for assigned work products. Monitor progress and troubleshoot as needed to ensure established schedules are met for assigned products.
  • Create and maintain the Help System style guide.
  • Design, develop, and test standards-based help systems in the Windows environment using Adobe RoboHelp in accordance with GDIT’s engineering standards and current CMM Level.
  • Actively participate with the development team to integrate the help system according to product specifications.
  • Interpret product specifications, and work with the technical teams and subject matter experts to determine how to document the information and offer suggestions for improving usability when appropriate.
  • Provide internal review comments on the following EDExpress and DL Tools end user materials: Electronic Announcements Cover Letters, Installation Guides, Desk References, Functional Specifications, and Detail Design Documents.
  • Write clear, concise help text and technical documentation in support of the Help systems per developed Software Development Project Plans, requirements, and specifications to be consistent with the software application and/or system processing being developed.
  • Edit, proofread, and spell-check own work for accuracy, completeness, and quality prior to review by internal staff members and customers.
  • Ensure that all files are publication-ready prior to delivery and ensure that all files use correct style sheet conventions.
  • Incorporate continuous improvement philosophy into daily work processes.
  • Participate in project management activities such as coordinating weekly status report(s); coordinating stage gate reviews, and lessons learned tracking.
  • May be required to attend meetings and take notes.
  • Perform other duties as assigned


  • At least 5 years of experience building help text systems, including experience using the Adobe RoboHelp authoring tool.
  • Demonstrated ability to work productively with a wide range of people to effectively solicit details needed for assigned work products.
  • Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and technical specifications and translate them into help text design.
  • Demonstrated commitment to on-time delivery and be able to report the status of tasks/assignments.
  • Experience with adhering to engineering standards and process improvement processes preferred.
  • Experience using Adobe RoboHelp.
  • Work with Program/Software Project Teams to meet project deadlines and financial objectives.
  • Proactively communicate issues impacting established deadlines.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group comprising executives, managers, customers, and subject matter experts.
  • Direct experience with Federal Student Aid policies, procedures, and systems highly desired.
  • Other Qualifications:
  • 5C Position of Trust with the U.S. Department of Education required.
  • Non-default status of outstanding federal student loan or grant
  • Some travel

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


  • Bachelors Degree or the equivalent combination of education, professional training, or work experience