Systems Administrator, Helpdesk - Military veterans preferred

2018-11-30
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


Lexington Park
Maryland
United States

Job Scope:
ManTech is actively seeking talented professionals eager to “secure the future” supporting mission critical programs and solving some of the toughest problems critical to our great Nation's security. We need an experienced Systems Administrator and cross-functional team member who will work diligently alongside Technical Professionals supporting and executing information technology help-desk operations occurring in Southern, MD and throughout the nation.
MUST CURRENTLY HOLD AN ACTIVE SECRET CLEARANCE AND ABLE TO ATTAIN A HIGHER LEVEL OF SECURITY CLEARANCE.

Duties and Responsibilities:
- Manage the functionality and efficiency of a help-desk system of information technology assets running on one or more operating systems.
- Develop, track, revise and monitor policies and standards for allocation related to the use of information technology and computing resources, and assure and sustain the integrity and security of servers, systems and service accounts.
- Diagnose and solve customer issues, manage customer accounts, perform account establishment and repair, and find ways to improve support procedures.
- Assist end-users through Email, Phone and Remote assistance
- Respond to requests and conduct, track and report computer systems and hardware accountability and materiel destruction.
- Utilize tools/utilities to provide remote technical support services on desk-side equipment employees and contractors as able.
- Maintains written documentation of each help-desk call and escalate issues to the appropriate level of support as required by documented policy and procedures.
- Maintain help-desk documentation.
- Provide advice and training to end-users, and guide and inform senior leadership.
- Maintain current knowledge of relevant technologies as assigned.
- Participate in special projects as required.

Required Skills and Experience:
- Must be a self-starter who can take senior-leader guidance and intent, and oversee the operations of independent and collaborative, assigned projects tasked to the help-desk.
- At least five (5) years of experience in an administrator / help desk position, and possess industry standard certifications.
- Demonstrated experience in analysis simulation environment, configuring/troubleshooting software/hardware enhancements, application deployments, and infrastructure upgrades in a dynamic information systems hosting environment.
- Possess experience when working in Bright HPC environment.

MUST CURRENTLY HOLD AN ACTIVE SECRET CLEARANCE AND ABLE TO ATTAIN A HIGHER LEVEL OF SECURITY CLEARANCE.

Education:
- BS or BA degree in a Computer Science or a related scientific discipline or five (5) or more years of experience in systems administration and analysis may be substituted for a BS or BA degree.
- Desired: Master's Degree from an accredited university in Computer Science or a related scientific discipline.
- Formal / technical education and certifications on platforms/systems outlined in “Required Skills and Experience”.
- Desired: Have worked 5 years with government agencies.

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