Helpdesk Specialist Tier I Agent - Military veterans preferred

2018-12-01
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Cookeville
Tennessee
38501-2574
United States

Description

SAIC is looking for a Tier I Helpdesk Specialist  to support our EPA Service Desk in Cookeville, TN!

 

Duties & Responsibilities

 

• The EPA Service Desk Tier I Agent will take phone calls regarding general questions, remote, password, mobile, outlook and security.

• The Service Desk agent will answer service desk calls from EPA end users and work to resolve their issues.

• The service agent has to be able to remotely troubleshoot user issues and determine what is assistance is needed.

• If unable to assist, document issue and steps taken to resolve before correctly routing to local support or specific group.

• While assisting with password issues, it is important to verify personnel information and employment.

• Coaching and development is provided for customer service skills and consistency in handling user issues.


 

Qualifications

Required Experience & Education

  • Associates Degree or equivalent in related discipline & 0 years experience OR high school diploma or equivalent and up to 2 years related or customer service experience

Clearance Requirement

  • Must be able to obtain Public Trust Security Clearance

 

 

#entrylevel