Customer Services and Information Technology Officer, w/Poly - Military veterans preferred

2018-12-02
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Mclean
Virginia
United States

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

 
Telephone Operator McLean 7:30-4:00 (M-F) Candidate must possess excellent Customer Service skills (proactive, good communicator, responsive to customer needs).
This is a phone operator 
Excellent customer service
Ability to remotely troubleshoot phone/voicemail issues
Knowledge of customer phone systems preferred, but not required.
 

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

 

2. Installs, configures, and upgrades computer hardware and software.

 

3. Provides end-user software troubleshooting and support.

 

4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

 

5. Provides troubleshooting and support.

 

6. Assists in the administration of e-mail systems.

 

7. Provides phone and help-desk support for local and off-site users.

 

8. Maintains current knowledge of relevant technologies as assigned.

 

9. Participates in special projects as required.

Qualifications:

1-3 years of directly related experience supporting help desk operations or customer service.

 
 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Education:

1. Requires a High School Diploma or GED.

 

2. Associate's Degree preferred.