Sr. Skype for Business Administrator/Client Specialist - Military veterans preferred

2018-12-04
Raytheon (www.raytheon.com)
Other

/yr

  full-time   employee


Billerica
Massachusetts
United States

NOTE: This position is scheduled to begin during January, 2019.

Job Description:

The Sr. Skype for Business Administrator/Client Specialist is part of the team that is responsible for the technical aspects of Raytheon’s existing Rchat/Rmeeting Service. This role will play an instrumental role in developing the capabilities of the service while working closely with our Service Delivery Manager and Skype for Business Engineer to ensure continuity of service. Responsible for mentoring technical staff, act as technical lead on EUS projects and recommend improvements to the service. This position can be based remotely within the continental United States.

The department has the following expectations of the person selected for this role:
  • An empathic focus on user needs
  • Maintaining high levels of productivity throughout the work day while working remotely
  • Using excellent interpersonal and soft skills in solving user problems
  • A dedication to learning and mastering new technologies, tools, and methods
  • A commitment to excellent user experiences.

Essential Functions:

Resolve escalated complex problems experienced from the service. Attain root cause for incidents and oversee corrective action. Escalate to management as required
Provides support, (administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies
Mentor other technical staff on existing and emerging technologies
Identifies and implements improvement opportunities spanning service delivery, user experience, security, etc.
Delivers root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation
Monitor daily operations to ensure continuity of service
Plan and oversee system upgrades of the on premise servers
Manage and monitor the O365 and on premise environment
Develop solutions to complex end user issues
Engage with IT Security and Technical Architecture groups to certify new chat/meeting solutions
Support technology evaluations of new features and functions
Support and enhance point to point voice and video
Participate in delivery of video integration with the on premise Polycom Bridge
Provide technical expertise to projects designed to enhance the service
Ensure changes, incidents, and new releases to the service are managed to Raytheon expectations
Design and implement new processes as process gaps are defined and service matures
Deliver operational reviews and other service metrics as required
Provide written job aids to the Service Desk
Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
Partner with Communications to ensure a robust and active Rspace community & Self-service tools
Participate in 24/7 on call rotation
Other duties as assigned

NOTE: This position can be filled anywhere throughout the continental United States.


Required Skills/Basic Qualifications:


Must have a minimum of 6 years’ experience implementing and managing Lync/Skype for Business services. Experience must include the following:
  • Supporting multiple Skype for Business messaging and collaboration technologies across an enterprise via administration, monitoring, backups, contingencies, and upgrades to on-premise servers.
  • Mentoring other technical staff, including acting as a SME to support education and training of end-users
  • Performing Root Cause Analysis on SfB on critical outages and incidents, and permanent engineering solutions
  • Providing written documentation (SOPs, system architecture guides, diagrams, etc.), and job aids to the Service Desk personnel
  • Collaborating with other personnel (IT Security, Technical Architecture, etc.) to sustain and improve system performance.

Must be able and willing to participate in the 24/7 on-call rotation.
Must be able to obtain and maintain a US DoD Secret security clearance. (US Citizenship is required.)


Desired Skills (Preferred):
  • Experience integrating video capabilities within messaging systems.
  • Active US DoD Secret clearance or higher
  • Experience with O365 GCC-High and/or D-ITAR
  • Experience with Polycom bridge and desktop
  • Experience with Exchange administration
  • ITIL certification
  • Experience with enterprise data centers, networking and firewalls.
  • Office 365 Directory Synchronization tool (DirSync)
  • Active Directory Federated Services (ADFS)
  • Microsoft Azure Active Directory Connect tool (AD Connect)
  • Understanding of Mobile Device Management concepts and technology.
  • An empathic focus on user needs
  • Maintains high levels of productivity throughout the work day while working remotely
  • Uses excellent interpersonal and soft skills in solving user problems
  • Possesses dedication to learning and mastering new technologies, tools, and methods
  • A commitment to excellent user experiences.


Required Education (including Major):

Bachelor’s degree in engineering, computer science, IT, or 14 years related field Equivalent related work experience can be considered in lieu of education.




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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.