Help Desk Specialist, Staff - Military veterans preferred

2019-02-05
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


Clarksburg
West Virginia
United States

Entering ManTech’s 50th year, we hold the distinct honor of being named a “Top 100 Global Technology Company” by Thomson Reuters. We have earned this and many other accolades over the years for our dedication to serving the missions of our nation’s most important customers: U.S. Intelligence, Defense and Federal Civilian agencies. All know us as a trusted partner offering best-in-class solutions in cyber, data collection & analytics, enterprise IT, and systems and software engineering tailored to meet their specific requirements.

Become an integral part of a diverse team in the Mission, Cyber and Intelligence Solutions (MCIS) Group. Currently, ManTech is seeking a motivated, mission oriented Help Desk Specialist, in the Clarksburg, WV area, with strong Customer relationships. At ManTech, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

The FSS Division provides cyber solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customer’s success is driving our growth.

Job Responsibilities include, but not limited to:

  • As a Staff level Help Desk Specialist, you will provide Tier 1 or 2 support to end users for large scale IT systems.
  • Perform help desk functions, including tracking help desk tickets, assigning help desk tickets to other organizations, and collecting necessary information to populate help desk ticket fields.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.

Education Requirements:
  • Preferred: BA/BS in Computer Science, Information Security, or related field; or equivalent and 4 years of directly related work experience.
  • Preferred: A+ certification

Key Words: Help Desk, End user support, track, monitor, resolve issues Advertisement