Sr Help Desk Technician - Military veterans preferred

2018-12-05
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Charlottesville
Virginia
United States

Contract: I2TS 3

Position: Lead Technician, Systems – Field Service Technician (L2) - Network Operations Center Technician                     

Location: Charlottesville, VA

 

General Summary:

GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.

Principal Duties and Responsibilities:

An I2TS3 Field Service Technician will:

  • Provide Tier I and II support of Network issues, trouble calls and incidents
  • Perform initial troubleshooting, diagnosis and capture of incident information
  • Determine when TIER III resources needed and if necessary, coordinate for action
  • Oversee & track the maintenance schedule to ensure completion and minimize downtime
  • Provide advice, training and initial basic troubleshooting to end users
  • Troubleshoot and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Compile reports of outages, trends and analysis of pertinent health information of IT Systems
  • Set up administrator and service accounts and maintain system documentation
  • Monitor and report Solar Winds alarms, work with TIER III Engineers for corrective actions

 

Desirable Skills / Experience:

  • Knowledge of the principles, methods, and techniques used in network administration and support
  • Familiarity with Solar Winds and theory of operation
  • Understanding of Cryptographic Technology and how it impacts network operations
  • Basic understanding of MS SharePoint for dissemination of information

Certification(s):

  • DoD 8570.01-M IAT Level II Computing Environment Certification or higher: CompTIA Security+ CE or equivalent
  • Required Computing Environment certification: MTA 98-349, Windows Operating System Fundamentals
  • Certification requirements can always change based on the contractual or customer requirement to support the customer’s mission.

Security Clearance:

  • TS/SCI required

Additional:

  • Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
  • Travel may be required in support of customer’s mission requirements.
  • 7.5% differential pay
  • This position is at night, weekends and holidays.

 

Qualifications:

3-5 years of directly related experience supporting help desk operations.

 
 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Education:

Education Required:

  • High School Diploma/GED with 8 years of related experience, Associate’s Degree with 6 years of experience, or Bachelor’s Degree with 4 years of experience