IT/Communications Manager - Military veterans preferred

DynCorp Recruiting (


  full-time   employee


Job Summary
The IT/Communications Manager is responsible for regional/local supervision, support and deployment needs in one of six key areas:  Applications, Business Unit, Customer Service, Infrastructure Service, Program Management and Service Delivery Center.
Principal Accountabilities
(Typical duties include the following, although specific duties vary by assignment or contract.)
  • Applications:  such as application architecture, standards/tools and development, software licensing, release management and portfolio management
  • Business Unit:  such as business alignment, customer advocacy, demand management and project management
  • Customer Service:  Such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management
  • Infrastructure Services:  Such as computer/mainframe operations, network operations (WAN/LAN) server management (email and web), firewall management, software distribution and security policy.  Supports supplier relations where applicable
  • Program Management:  such as communication planning, process development, project management, project prioritization and monitoring
  • Service Delivery Center:  such as regional delivery of customer service, support, project management, communications and infrastructure services
  • Manages others either directly or through subordinate supervisors
  • Coordinates diverse activities within a functional area
  • Plans work and administers policies
  • Has budgetary type of accountabilities or directly impacts a revenue center’s viability or its quality of service via personal contributions.
  • Performs other duties as assigned

Knowledge & Skills

  • Proficient in Microsoft office software applications
  • Excellent oral, written, communication and people skills
  • Ability to translate communication needs of employees/customers not versed in computer terminology for both hardware and software into meaningful solutions

Experience & Education

  • Bachelor’s degree in an associated discipline required.
  • Master’s degree in Business Management is desired.
  • Two (2) years of experience in related field may be substituted for each year of the four (4) years of college.
  • Eight (8) years’ experience in information technology management which includes experience in functional areas with background in IT and telecommunications infrastructure.

Physical Requirements/Working Environment

  • CONUS:
    • Normal office environment.
    • Living and working conditions at the assignment location could be remote and uncomfortable.
    • Long hours, exposure to weather and hazardous conditions.
    • Personnel should be aware of moving on short notice and under adverse conditions.