Application Support Specialist I - Military veterans preferred

2018-12-06
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


Colorado Springs
Colorado
United States

The OSC Shift Operator -Level 1 performs activities related to IT Service Desk Support. This position is staffed and supported by rotating shifts to cover a 24x7 work schedule. This position will routinely perform activities associated with IT customer support, including but not limited to:

  • Phone call triage
  • Email triage
  • Incident and service request ticket creation,updating and closure
  • Manual uploading of data into the systems
  • Creation of and transmission of daily and ad hoc reports
  • Assist with bridge/conference calls
  • Initial troubleshooting of IT and non-IT related issues
  • Process User Access Requests for all systems
  • Facilities checks
  • Consolidate and post daily shift logs
  • Meeting Service Level Agreements (SLA’s)
  • Assist with editing of Standard Operations Procedures and other supporting documentation
  • Unlocking accounts and/or resetting passwords
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