Customer Service Representative - Support Queue - Military veterans preferred
2018-12-07 Raytheon (www.raytheon.com)
Waltham Massachusetts United States
This is a temporary position of undetermined length.
This position requires a highly engaged, customer oriented employee to fully administer the ongoing support and monitoring of the information/data queue for a Chatbot, to include but not limited to :
Monitor, research and respond quickly and effectively to questions received through the chat bot that are not answered
Examine the types of questions asked to quickly diagnose the nature of the question and provide the quickest and most efficient self-help/tier 0 documentation
Manage Chatbot back log questions for addition
Analyzes problems by using automated diagnostic programs
Ensure that quality control standards and branding are met
Microsoft Office Tool Suite (Word, Excel, PowerPoint, OneNote, Outlook, Skype)
Customer service focus and experience
Excellent analytical, trouble-shooting and problem-solving skills in a high volume, fast paced, multi-tasking environment. Ability to create reports and executive summaries utilizing Microsoft Office Applications.
Ability to work with confidential information with discretion and a high level of trust.
Demonstrated timeliness, accuracy, prioritization and productivity of tasking
Strong communication skills (both written and verbal)
Breaking down complex processes into simple, concise, easy to follow steps/instructions
Customer service queue support
Chatbot customer service support
High School Diploma or equivalent
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 129314
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.