Customer Service Representative - Support Queue - Military veterans preferred

2018-12-07
Raytheon (www.raytheon.com)
Other

/yr

  full-time   employee


Tucson
Arizona
United States


This is a temporary position of undetermined length.

This position requires a highly engaged, customer oriented employee to fully administer the ongoing support and monitoring of the information/data queue for a Chatbot, to include but not limited to :

  • Monitor, research and respond quickly and effectively to questions received through the chat bot that are not answered
  • Examine the types of questions asked to quickly diagnose the nature of the question and provide the quickest and most efficient self-help/tier 0 documentation
  • Manage Chatbot back log questions for addition
  • Analyzes problems by using automated diagnostic programs
  • Ensure that quality control standards and branding are met
Required Skills:
  • Microsoft Office Tool Suite (Word, Excel, PowerPoint, OneNote, Outlook, Skype)
  • Customer service focus and experience
  • Excellent analytical, trouble-shooting and problem-solving skills in a high volume, fast paced, multi-tasking environment. Ability to create reports and executive summaries utilizing Microsoft Office Applications.
  • Ability to work with confidential information with discretion and a high level of trust.
  • Demonstrated timeliness, accuracy, prioritization and productivity of tasking
  • Strong communication skills (both written and verbal)
  • Breaking down complex processes into simple, concise, easy to follow steps/instructions
Desired Skills:
  • Customer service queue support
  • Chatbot customer service support
  • AI experience
Required Education:

High School Diploma or equivalent


This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 129317

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.