Sr Analyst, Credit and Collections - Military veterans preferred

National Grid (https:\\
Defense Contracting


  full-time   employee

New York
United States

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose



Help lead and facilitate strategy for field collections, outbound calling, residential and commercial collections in order to ensure a coordinated, consistent and effective range of services and operations. Facilitate the monitoring and planning for the execution of specific residential and C&I collections operations, in order to drive effectiveness, performance and compliance.

Key Accountabilities

  • Analyze Credit & Collections strategic opportunities, recommend potential solutions, and support implementation of solutions
  • Support multiple Field Collections processes and functions including field collection order processing, dormant review, replevin, and reporting.
  • Build tools that enable Credit & Collection management to define and implement strategic decisions and programs.
  • Analyze customer system data pertaining to Credit & Collection policies, performance and regulatory rules governing collection activity.
  • Build and execute test plans for Credit & Collections customer system program changes and regulatory system enhancements.
  • Maintain and provide information such as regulatory information in order to ensure regulators and other stakeholders are kept up to date with relevant National Grid policies, processes and programs.
  • Monitor and review financial information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information. 
  • Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area



  • Working knowledge of CSS and CRIS customer systems with the ability to query specific Credit & Collection information and regulatory requests. Along with working knowledge of SQL, HTML, Micro Soft Access and Power Point.
  • Provide data analysis support to Credit and Collections team including the design, development and testing of data queries using SQL and MS Access
  • BS or BA Degree required (or equivalent amount of professional experience). Professional qualification and/or in-depth experience within a strategic collections role, working across a complex organization – preferred..
  • Strong financial analytical skills with in depth knowledge of Credit & Collection policies and procedures.
  • Experience / Knowledge of Collections Optimization, Outbound calling, Residential and Commercial strategy


More Information

This position has a career path which provides for promotional opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.   


The selected candidate will move laterally at their current band and market reference point and will not be eligible for a promotion at the time of accepting this position.  This applies to candidates moving within the same career path (e.g., analyst, supervisor, engineer), or to a different career path (e.g., analyst to engineer, supervisor to analyst).  The selected candidate will have an opportunity to be promoted within the career path during the annual salary planning process.