Systems Support II / System Administrator - Military veterans preferred

2019-01-12
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Oak Ridge
Tennessee
37830
United States

Description

Job Description


• New opportunity in Oak Ridge Tennessee for an entry level System Administrator Support Specialist to provide high level technical support for the Defense Health Agency (DHA) Composite Health Care System (CHCS),

AHLTA, and other Department of Defense (DoD) Military Healthcare System (MHS) Clinical Information technology systems.


• The ideal candidate will possess effective communication and time management skills while working in a team environment.


• The position involves learning the established procedures for support, responding to incidents that are moderately complex in nature where judgment in resolving problems is imperative, taking calls, and logging trouble tickets on a proprietary incident tracking system.


• This includes incidents detected on VAX/VMS or Windows server computers at remote locations across multiple customers for 100+ Military Treatment Facilities (MTF).


• Responses to these incidents include isolation, troubleshooting, resolution or escalation to NAISMC CHCS System Administrators for assistance in resolving incidents that may require advanced support and notification of appropriate points-of-contact (POC's) for the systems and coordination, dispatch and tracking of hardware equipment repair.


• This position requires working with experienced and inexperienced systems POC's on a daily basis and interfacing with POC's from multiple service providers.


• This is a shift work position and the successful candidate must be flexible in days and hours worked.


• Flexibility with schedule to meet the customer's need is required.


• We are seeking candidates who live in or around the Oak Ridge area in East Tennessee.

Qualifications

Qualifications:


Education:


• High school education or equivalent and 2+ years working on a Help Desk or in a technical support position such as a System Administrator.


• Must have or be able to obtain a Security+ certification.


• Server processes and network operations experience is preferred.


Clearance Requirements:


• This Department of Defense position requires that all candidates have or be able to obtain an ADP2/IT-2 Certificate of Public Trust or other active DoD issued security clearance.


Basic Qualifications:


•Applicant must possess strong organizational, decision- making, excellent customer service and problem solving skills with the ability to follow established procedures, handle multiple tasks and work under pressure.


•Must be customer focused, detail oriented, a problem solver and able to prioritize work.


•Must be comfortable in a team-oriented environment and be internally motivated.


•Must be able to interact daily with supervisor, peer groups, and customers.


•Must demonstrate excellent verbal and written communication and customer service.


•Must have or be able to obtain a Security+ certification.


Preferred Qualifications:


•An adaptive problem solver with well-balanced technical experience; should be able to demonstrate a history of addressing progressively difficult technical challenges.


•The ideal applicant has Knowledge and recent experience with VAX/OpenVMS, preferably with hands-on experience with Composite Health Care System (CHCS) operations at the Military Treatment Facility (MTF) level.


•Knowledge and experience with Cache databases, Windows XP/2003, Windows 2003 Server, and familiarity with Microsoft SQL is a plus.


•Network Administration and/or Desktop support experience is also highly desirable.


•User experience with Open Source System Management, UNIX, and Remedy ARS is also a plus.


•Information Technology Infrastructure Library (ITIL), Certified Help Desk Professional (CHDP), or other relevant certifications are also a plus.


Clearance Requirements:


• This Department of Defense position requires that all candidates have or be able to obtain an ADP2/IT-2 Certificate of Public Trust or other active DoD issued security clearance.