Personal Support Technician - Military veterans preferred



  full-time   employee

United States


The Personal Support Technician provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.


  • Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Report design, reliability and maintenance problems or bugs to management
  • Provide customer installation and training when applicable
  • Provide support to customer/users where the product is highly technical or sophisticated in nature
  • Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources.
  • Provide custom complex A/V diagnosis and solution planning and design
  • Provide A/V equipment maintenance, repair and troubleshooting
  • Provide sound/mix board, speaker and microphone operation
  • Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements


Security Clearance: Must be able to obtain & maintain a DHS Public Trust security clearance

Required Education & Experience: High School degree or equivalent with 3+ years IT experience

Desired Qualifications & Experience:

  • Certified Technology Specialist (CTS) certification
  • Proven proficient multimedia A/V skills including but not limited to A/V system installation, configuration and operation
  • Proven advanced working knowledge of Microsoft Windows
  • Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting