Personal Support Technician - Military veterans preferred
2019-01-12 SAIC (www.saic.com)
Anniston Alabama 36205 United States
The Personal Support Technician provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.
DUTIES AND DELIVERABLES
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Report design, reliability and maintenance problems or bugs to management
Provide customer installation and training when applicable
Provide support to customer/users where the product is highly technical or sophisticated in nature
Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources.
Provide custom complex A/V diagnosis and solution planning and design
Provide A/V equipment maintenance, repair and troubleshooting
Provide sound/mix board, speaker and microphone operation
Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements
Security Clearance: Must be able to obtain & maintain a DHS Public Trust security clearance
Required Education & Experience: High School degree or equivalent with 3+ years IT experience