Help Desk Support Specialist - Military veterans preferred

2019-01-13
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Fort Knox
Kentucky
40121
United States

Description

As a member of the Help Desk team, candidate will be responsible for responding to and diagnosing problems through discussions with remote users at Ft. Knox and other facilities.  This may include problem recognition, account/password resets, and website familiarization training to the users. 

Qualifications

Skills/Abilities:

·         People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task

·         Knowledge of and experience troubleshooting Windows 10

·         Basic Hardware and software troubleshooting

·         Ability to train other team members on the applications, proper procedures, problem isolation

·         Must be knowledgeable with the concepts and policy controls of Active Directory

·         Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, VPN client connectivity

·         Ability to develop instructions in a logical, detailed flow

·         Must be able to work any shifts – 24 x 7 

 

WORK LOCATION:  FT. KNOX, KY