Application Engineer – Service Now - Military veterans preferred
2018-12-19 ManTech (www.mantech.com)
Reston Virginia United States
ManTech is seeking a motivated, career and customer-oriented Application Engineer to join our team in the Reston, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
The Application Engineer provides support to the multiple federal agencies, DHS, and ManTech, focused on providing subject matter expertise to develop and architect the next generation of cybersecurity in support of DHS’ Continuous Diagnostics and Mitigation (CDM) Program.
Responsible for supporting one or more instances of CDM Hardware Asset Management (HWAM) platform based on ServiceNow
Take guidance from the Lead Service Now Engineer to assist with the activities related to the onboarding of Agencies to the TO2F solution, ensuring that HWAM information is obtained from the Agency infrastructure to the ServiceNow server and to the Integration layer.
Provide technical support for the ServiceNow server and the MID Server infrastructure including monitoring performance of application, ensuring accuracy of data feeds to the Integration layer (Informatica) to include troubleshooting performance issues with the application
Work with the Lead HWAM Engineer to implement new ServiceNow versions when they are released. Validate data feeds to Integration layer and proper functionality of HWAM after deployment
Provide input to support the creation of application documentation, drawings, how-to guides and other deliverables for both training and tool maintenance. Assist in preparing technical designs with Visio diagrams and detailed descriptions.
3-5 years of experience in Information Technology
3-5 years of hands on experience with the implementation, operations and management of ServiceNow and MID Server infrastructure (version Kingston or higher)
Demonstrated ability to create reports from ServiceNow
Working knowledge of SQL is a plus
Strong analytical skills to enable effective troubleshooting
Experience with Red Hat Enterprise Linux and Windows Server 2012/2016
Knowledge of Service Now APIs
Knowledge of FISMA and NIST security frameworks
Knowledge of integrated security system architecture
Core competency of network design concepts and operation
Experience with general IT security concepts, network security and monitoring practices/methodologies
Must be US Citizen with the ability to obtain and maintain DHS Suitability/DHS Entry on Duty (EOD) required. Active Secret clearance desired.