Helpdesk Tier II Agent - Military veterans preferred

2019-01-20
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Cookeville
Tennessee
38501-2574
United States

Description

SAIC is looking for a Helpdesk Agent to answer how-to helpdesk calls!


Responsibilities:

 

•Identify any problems that users may encounter in Microsoft


• Resolve Microsoft issues in real time while user is on the phone


• Provide knowledge base articles for the user to do self service for future issues


• Identify trends for users/departments and schedule training for area

Qualifications

Required Education & Experience:

 

Associate's Degree or equivalent in related discipline and one (1) year of related experience; OR, High school or equivalent and two (2) years of related experience.



Desired Experience:

 

• Microsoft Office Specialist certification

• Teaching or Training experience

 

 

Required Clearance:

 

• Must be able to obtain & maintain a Public Trust Clearance