SAIC is looking for a Helpdesk Agent to answer how-to helpdesk calls!
•Identify any problems that users may encounter in Microsoft
• Resolve Microsoft issues in real time while user is on the phone
• Provide knowledge base articles for the user to do self service for future issues
• Identify trends for users/departments and schedule training for area
Required Education & Experience:
Associate's Degree or equivalent in related discipline and one (1) year of related experience; OR, High school or equivalent and two (2) years of related experience.
• Microsoft Office Specialist certification
• Teaching or Training experience
• Must be able to obtain & maintain a Public Trust Clearance