Enterprise Systems Graduate - Military veterans preferred

2018-12-21
Raytheon (www.raytheon.com)
Other

/yr

  full-time   employee


Sydney
Australia

  • Entry level career opportunity
  • Fast paced dynamic work environment
  • Based at Macquarie Park – Onsite parking

We currently have a new opportunity for a recent Graduate to join our Information Technology team in Sydney. Reporting to our Enterprise Systems Support Manager, this role will be responsible for providing first and second level user and system support as a member of the IT Capability Delivery team, and delivering outstanding customer service by ensuring effective management of incidents and requests within our established Service Level Agreements.

Key Responsibilities

  • Ensure all incidents and service requests are accurately logged, categorised, actioned, monitored and tracked within the IT Service Management toolset
  • Ensure system availability in line with service level agreements, and ensure system changes and outages avoid impact to normal operations and business milestones
  • Analyse incidents and service requests (including requests for information) to identify trends and recurring themes, investigate and diagnose possible root cause and proactively escalate recommended remediation
  • Collaborate effectively across the Enterprise IT team and the Raytheon community to ensure customers' needs and the team goals are achieved through shared ownership of all incidents and service requests
  • Seek to automate routine tasks and develop improved services and / or service technologies in accordance with customer requirements

Skills, Experience and Qualifications

  • Bachelor degree in Computer Science, Business Administration, Engineering, or related discipline with an information technology focus
  • Demonstrated experience in resolving difficult issues through a systematic and logical problem solving approach.
  • Excellent interpersonal and communication skills with both technical and non-technical individuals
  • Familiarity with SQL programming will be highly regarded but not essential
  • Some experience with supporting and administering enterprise systems as well as delivering second level support to company executive level staff will also be well regarded

The successful applicant must be eligible to obtain and maintain an Australian Defence Security Clearance. Eligibility can be found at

If you are looking for a challenging and rewarding career click the “Apply” button or contact us at

130162