Customer Services and Information Technology Officer, w/Poly - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

United States

Manages the functionality and efficiency of a group of computers running on one or more operating systems.

Service Desk - Mclean or Warrenton - 9:00am-5:30pm or 10:00am-6:30pm Candidate must possess excellent Customer Service skills (proactive, good communicator, responsive to customer needs). Demonstrated experience with Active Directory, Windows 7, Microsoft Outlook, and Microsoft Office Suite. Demonstrated hardware/application troubleshooting skills.
This is a service desk position, not close support
Customer service experience in IT Service Desk environment 
Knowledge/use of admin tools/admin console
Ability to remotely troubleshoot customer issues via phone/remote desktop support sessions
Knowledge of customer product base (software/hardware) helpful, but not required
Senior System Administrator
Technical Competencies (Knowledge, Skill & Abilities):
• Through understanding of Active Directory Services & Interfaces (ADSI):
• Highly knowledgeable with Windows 200X, Micrssoft Exchange 200x, Oracle 10G & 11G:
• Highly knowledgeable with applications that can access LDAP, NDS, and other directories that ADSI interfaces:
• Knowledgeable in computer and network security concepts, techniques and systems:
• Knowledgeable in network components and interfaces:
• Knowledgeable od cloud operations:
• Ability to resolve and /or troubleshoot system problems while complying with Sponsor’s policies and procedures:
• Keeps abreast of current development and trends in relative areas of technology:
• Produces Professional documentation for standards, polices, and procedures:
• Ability to articulate complex technical architectures to a non-technical audience:
• Be flexible in an environment that is consistently changing to meet the needs of the sponsor:
• Perform O&M services in the COMSEC operational system to support ad-hoc customer requirement, duties to include, but not limited to maintenance and support for LMD/KP Subsystems, Maintenance and support for the MGC and AKP, maintain connectivity to Central Facility, perform KP Re-initialization, support Re-certification, perform LMD/KPEKMS COMSEC Account Site Initialization, perform Phase 5 Platform Conversion, update virus definitions, apply operating system patches as required, and perform daily backups.
• Working knowledge with UNIX/LINUX Operating Systems
Education and Experiences:
• Experience in a work environment of 200 or more users:
• DOD 8570 Level 1 Certification (or be able to obtain certification within 6 months of start date)

1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.


2. Maintains the integrity and security of servers and systems.


3. Sets up administrator and service accounts.


4. Maintains system documentation


5. Interacts with users and evaluates vendor products.


6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.


7. Develops and monitors policies and standards for allocation related to the use of computing resources.


8. May program in an administrative language.


9. Develops and implements testing strategies and document results.


10. Provides advice and training to end-users.


11. Provides guidance and work leadership to less-experienced staff members.


12. Maintains current knowledge of relevant technologies as assigned.


13. Participates in special projects as required.


5-8 years of directly related experience in systems administration and analysis.


For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.