Administrator, Systems - Military veterans preferred
2018-12-21 General Dynamics Information Technology (www.gdit.com)
Chantilly Virginia United States
Provide high levels of customer service, promptly executing on tickets, professionally and clearly communicating with customers, documenting ticket status and escalating when needed.
Provide documentation and training for the internal team, external customers or support groups on subjects you are familiar with. Seek ways to integrate and smooth the delivery of service.
Develop expertise in the applications the team supports: OKTA, RSA, PAM and ID Manager. Provide problem diagnostic and resolution with these tools. Learn the inter-dependencies and data flow into and out of the tools.
Learn details of both L-GDIT and L-CSRA people, processes and environments. Stay aware of and involved with integration efforts and the impacts they have to our customers. Be an ambassador within the team for existing L-GDIT systems and history.
Be prepared to join support calls (411/911/SRT) and to accomplish occasional after hours work.
Acquire supporting skills among Microsoft technologies: AD, PowerShell, Azure AD, O365, Windows 10.
Strong verbal and written communications
Familiarity with service ticket systems
Experience with RSA
Experience with account management
Knowledge of legacy GDIT support processes, people and tools
General AD knowledge
2-5 years of related experience in systems administration and analysis.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.