Solarwinds Senior Engineer (Remote) - Military veterans preferred



  full-time   employee

Washington Dc
District of Columbia
United States


Job Description

• The Solarwinds Engineer will be supporting the GSA Enterprise Operations (GEO) program.

• The engineer will be responsible for designing and implementing technologies for the monitoring and automation of the enterprise datacenters and cloud environments.

• This role involves creating standard processes and procedures for the monitoring of the GSA hardware and software.

• The Solarwinds Engineer must be able to work effectively with the Enterprise Architects, OS engineers, and operation support teams to provide training, develop guidelines and serve as a subject matter expert for the enterprise monitoring solution.

Duties include:

• Analyzing requirements, designing, implementing and maintaining enterprise monitoring tools and the supporting infrastructure.

• Developing and implementing custom Solarwinds dashboards and alerts to meet the requirements of the application teams, customers and other support teams.

• Defining, creating, and maintaining processes required to monitor production and development environments to ensure a proactive approach for addressing alerts or problems.

• Defining and maintaining monitoring products and component standards for monitoring capabilities to deliver a flexible, scalable, secure, reliable, resilient, and cost effective set of datacenter and cloud monitoring services.

• Working with application teams, customers and other support teams to co-ordinate and facilitate incident triage and timely resolution of production monitoring issues.

• Managing ServiceNow tickets and service requests to ensure a resolution in a timely and efficient manner.

• Developing standard operating procedures and user guides for the enterprise monitoring solutions.

• Identifying and developing ways to improve and automate monitoring to gain operational efficiencies and improve responsiveness.


Required Education/Skills:

• Bachelors degree and 9 years experience. High School diploma and additional years of experience will be accepted in lieu of degree  
• 5+ years of experience in SolarWinds monitoring

• 5+ years of experience on multiple OS platforms.

• 5+ years of experience with monitoring the Amazon cloud and VMware virtualization technologies.

• Familiarity with Microsoft, UNIX, and Linux server OS.

• Good knowledge of Active Directory, GPOs, DNS and other Windows core services.

• Ability to learn new products and technologies.

• Ability to develop standard operating procedures and project documentation.

• Ability to research solutions for various business needs and technical problems; this includes evaluating alternatives and providing recommendations.
• Excellent communication skills to explain technical information and requirements effectively to others both orally and written.

• Familiarity with principles and practice of system configuration and change management.

• Candidate must be able to obtain a US “Public Trust” clearance, Secret (or higher) clearance.

Desired Education/Skills:

• ITIL® Intermediate Level Certification

• Certifications: CompTIA Security+, Solarwinds Certified Professional (SCP)

• Experience with the Red Hat Cloudforms cloud management platform.

• Experience with the ARX Suite.

• 2+ years of experience in scripting development.

• Experience with ServiceNow administration and integration.

• Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.

• Experience with IT service management best practices such as change, problem, incident, configuration and service level management is strongly preferred.

Experience with the following Solarwinds modules:

• SolarWinds Network Performance Monitor

• SolarWinds NetFlow Traffic Analyzer

• SolarWinds Network Configuration Manager DLX

• SolarWinds VoIP and Network Quality Manager IP SLA X, IP Phone X

• SolarWinds IP Address Manager IPX

• SolarWinds User Device Tracker UTX

• SolarWinds Server & Application Monitor ALX

• SolarWinds Storage Resource Monitor SRM5000

• SolarWinds Virtualization Manager VM640

• SolarWinds Database Performance Analyzer for SQL Server or Oracle SE

• Network Topology Mapper

• Customer scripting experience for producing synthetic application transaction

• Experience with automating monitoring with vRealize Automation