HR Specialist - Customer Experience - Military veterans preferred

National Grid (https:\\
Defense Contracting


  full-time   employee

B91 3QJ
United Kingdom

What you'll get

A competitive salary between £35,000 - £40,000 – dependent on capability

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 10%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

About us

We are National Grid, and we are at the heart of energy. From heating homes to making sure businesses fire on all cylinders, we’re using our engineering excellence to connect people and the planet. We’re also looking to the future – innovating, inventing, and transforming – to make possible the energy systems of tomorrow. And that’s why there’s never been a more exciting time to join us and help us to make a difference to people’s lives every day.

About the role

Support the Customer Experience Manager to deliver a service to our people ensuring the effective timely and quality driven service is given. The service covers the life cycle processes our people require support on from ‘hire to retire’. Direct Management of a team of Advisors.

About you

  • You will have experience of working within a HR Shared Service function and generic experience of delivering a query management service aligned to legislative HR processes
  • Ability to lead a team of people to deliver a quality service with a focus on continuous improvement
  • Proven experience in a customer service administrative support role
  • Experience of implementing new policies and processes effectively
  • You will have experience of implementing a coaching programme to develop individual team members' skills and improve the customer experience
  • Strong interpersonal and facilitation skills, ability to coach and motivate others
  • Strong written and verbal communication skills
  • CIPD qualified

Who are we

At National Grid, we don’t just ask our people to deliver to the highest standards. We also support them to be the best they can be. We welcome and encourage applicants with diverse experiences and backgrounds. National Grid’s ambition is to drive, develop and operate our business in a way that results in a more inclusive culture. We are committed to building a workforce which represents the communities we serve and a working environment in which each individual feels respected, fairly treated, valued and able to reach their full potential.

Closing date

The closing date for this vacancy is 18th January 2019. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.