General Dynamics Information Technology (www.gdit.com)
Wright Patterson Afb
Provide software support to include remote and at-the desk installation, troubleshooting, and remediation of end-user software requests in a customer service oriented, team environment
Estimated work load:
~11,653 end-user workstations
~126 requests per month over 4 networks (NIPRNET, SIPRNET, JWICS, StoneGhost)
~917 software titles
~5-7 software packages per month for the application catalog
Lead installation, troubleshooting and demolition actions required by internal and external agencies and work with vendors/original manufacturers for additional support needed
Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems
Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets
Install desktop software
Provide desktop support at the customer’s location as required, such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets)
5-8 years of directly related experience in systems administration and analysis.
Information Assurance Technical (IAT) Level II certification as required by Department of Defense (DoD) Directive 8140.01 (previously 8570.01-M). i.e. CompTIA Security+
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.