Software Sr Systems Administrator TS/SCI Wright Patterson AFB, OH - Military veterans preferred

2019-01-09
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Wright Patterson Afb
Ohio
United States

Contract requires:

 

  • Provide software support to include remote and at-the desk installation, troubleshooting, and remediation of end-user software requests in a customer service oriented, team environment

  • Estimated work load:

    ~11,653 end-user workstations

    ~126 requests per month over 4 networks (NIPRNET, SIPRNET, JWICS, StoneGhost)

    ~917 software titles

    ~5-7 software packages per month for the application catalog

  • Lead installation, troubleshooting and demolition actions required by internal and external agencies and work with vendors/original manufacturers for additional support needed

  •  

    Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems

  • Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets

  • Install desktop software

  • Provide desktop support at the customer’s location as required, such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets)

  • Coordinate with other duty sections such as hardware technicians and software administrators when additional Level II[1] or Level III[2] support is required
  • Physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists
  • Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets
  • Prepare approved software for deployment through the SCCM software application center.  For Software (SW) titles not compatible with remote deployment technology, provide clear and precise installation instructions to the SW License manager.
  • Comply with Cybersecurity Certificate to Operate (CTO) processes
  • Provide documentation for all SW deployment packages
  • Follow all Branch SOPs outlined at division levels for SW deployment packages, to include patch management process outlined with Network Operations
  • Update existing SW deployment packages when cybersecurity vulnerabilities are identified
  • Work with the customer SW License Manager to track all licensed SW
  • Maintain software file share
  • Package software for the customer Application Catalog for SIPRNET and JWICS
  • Utilize the customer trouble ticket tracking system (Microsoft System Center Service Manager) and the Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer requests
  • Interface with external IT support agencies
  • Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month
 

 

Qualifications:

5-8 years of directly related experience in systems administration and analysis.

 

Contract requires:

 

Information Assurance Technical (IAT) Level II certification as required by Department of Defense (DoD) Directive 8140.01 (previously 8570.01-M). i.e. CompTIA Security+

 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Education:

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.