Windows Desktop Support Technician - (SR1003) - Military veterans preferred



  full-time   employee

New Mexico
United States


We are seeking a systems administrator to assist with classified and unclassified Windows environments, computer builds, upgrades, maintenance, office moves, diskless/diskfull support, data separation and security practices, conference room VTC / computer use support, vault escorting of trades contract employees for recertification upgrades, and other duties as assigned. The successful candidate will have the ability to work well with multiple staff, managers and other computer support groups as a critical part of the position.  This individual needs to have proven ability to manage numerous and changing responsibilities to meet the dynamic nature of the position.  The position will require interaction on a daily basis with no less than 5 to 10 people as part of a team.


Primary Responsibilities and Abilities:

  • Installs, tests, administers, and documents distributed computing systems, including operating systems, shared components, commercial off-the-shelf application interoperability validation, and system security configuration management.

  • Supports a wide range of computer hardware, file storage subsystems, workstations, and peripherals.

  • Supports Team Lead in determine integrated hardware and software solutions that meet performance, scalability, reliability, and security needs.

  • Ability to understand the application and utilization of software packages.

  • Ability to define systems requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms.



Required Skills

  • Bachelors degree and two years or more of relevant experience or four additional years of experience in lieu of degree

  • Active DOE L clearance or DoD Secret

  • Experience in Windows system administration; troubleshooting (system setup, account management, backup/restore, network printers, application installation and peripheral installations, etc.).

  • Excellent interpersonal and customer service skills and the ability to effectively collaborate with other IT professionals outside of the work center are also required.

  • Basic understanding of network technologies and concepts


Desired Skills

  • Active DOE Q clearance or DoD Top Secret

  • Two years of computer support experience at a DOE Lab

  • Experience with classified computers running in a MSVDI

  • Experience with multiple software programs (Adobe Photoshop, DOORS, PDMLink, Adobe Acrobat, Office Suite, scanning and printing software

  • Experience with DOE Lab escorting requirements and ability to manage work while escorting.

  • DOE Lab site IT infrastructure experience to include Restricted Classified/Partnering networking environments