Audiovisual Technical Support - Military veterans preferred

2019-01-10
Lockheed Martin (www.lockheedmartin.com)
Other

/yr

  full-time   employee   contract


Arlington
Virginia
United States

Audiovisual Technical Support

Job ID: 466508BR
Date posted: Jan. 09, 2019
City: Arlington
State: Virginia
Description:This Lockheed Martin (LM) position is located in Arlington, VA (Crystal City). The position has responsibility for maintaining and supporting successful day-to-day support and maintenance to an Executive level customer base through individual Audio Visual support, compliance and security.
Responsibilities include, but are not limited to:

-Successful interaction and teaming with EBS team members, management and site customers on technical audio visual requirements and issues.

-Applying technical expertise and teaming with other resources to implement and support technical solutions to a wide range of complex audio visual problems

-Providing solutions that are imaginative, thorough and compliant with all Lockheed Martin processes and procedures.

-Works independently with a sense of urgency and exceptional customer service skills

-Provides technical assistance and mentoring to other members of the audio visual support team where necessary -Provides daily/weekly written updates on status of events, meetings, demonstrations and projects

-Performs audio visual system deployments including hardware and software configuration . -Support Laptop/Desktop endpoint devices that will connect to the audio visual system -Maintain an average level of knowledge of Windows 10

-Responsible for accurate tracking of all assets supported by Audio Visual Support Team -Performs troubleshooting of supported audio visual system components.

-Documents system problems and resolution for future reference

-Maintains technical documentation related to the configuration of production components (i.e. hardware, operating system, applications, management tools, etc.) including installation and troubleshooting instructions

-Performs other duties as assigned
Basic Qualifications:
-Proven ability and experience working with high level internal and external Executives

- Effective verbal and written communication skills - Ability to maintain professional behavior in difficult situations

- Proven ability to work independently and within a team - Ability to lift AV equipment weighing up to 35 lbs

- Proven experience utilizing AV software and hardware

- Proven ability to troubleshoot complex issues and find resolution
Desired Skills:
- Working knowledge of AV controller programming products such as: Creston, Extron, AMX

- Experience with Tandberg and Cisco Telepresence VTC units (System and desktop)

- Ability to communicate effectively with vendors on LM technical AV issues

- Knowledge with mixing boards and audio production - ITSM/Remedy Support experience

- Current Active DoD Secret Clearance
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Experience Level: Hourly/Non-Exempt
Business Unit: ESS2100 ENTERPRISE BUSINESS SERVICES
Relocation Available: No
Career Area: Information Technology
Clearance Level: None
Type: Full-Time
Virtual Location: no
Work Schedule: FLEX-Non-Standard 40 hour week
Shift: First