Move Manager - Military veterans preferred

2019-01-10
Cushman & Wakefield (http://www.cushmanwakefield.com/en/careers)
Other

/yr

  full-time   employee


Saint Louis
Missouri
United States

Job Title
Move Manager
Job Description Summary
The role of the Move Manager is to assist the Space Planning and Management team with the planning and implementation of relocations, logistic moves, furniture reconfigurations, and IT systems. This role is highly interactive with the client site population. A strong customer service focus and desire to provide direct assistance to the client population is required.
Job Description
Principle Responsibilities
Provide operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures
Serve as client single-point-of-contact for day- to- day moves, adds, and changes, and project execution related to move management. Receive all requests for user moves and oversees scheduling, execution and vendor management
Provide superior customer service and customer support for day to day activities and questions as well as project support for large moves.
Support the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc. Manage work orders / requests received in CAFM system
Ensure vendor compliance with building standards and policies, maintains as-built files and other documentation, maintains information in database system including furniture and move documentation
Obtain quotes and generates RFQs required for completion of MAC and simple projects
Issue work orders for approved projects to contractors, supervises furniture and related equipment moves, receives and verifies invoices for payment
Produce regular reports and administers customer satisfaction surveys in compliance with established contractual performance indicators
Requirements
Bachelor’s degree in a related discipline or field of study (i.e. Architecture, Interior Design, Corporate Real Estate & Facilities Management Planning/Coordination, Facilities, Project or Construction Management, etc.) or 10+ years of related experience
Minimum of five years’ experience in a corporate real estate environment
Possess strong analytical skills and the ability to develop conclusions and recommendations
Demonstrate proficiency in architectural and engineering drawings, concepts & design
Experienced in managing projects of varied scope and complexity
Experience managing and executing move coordination/day to day service requests
Demonstrate a working knowledge of various office furniture systems
Proficient in MS Office Suite software applications and fundamental in AutoCAD
Knowledge of Excel Pivots or Index Match, Power BI, iOffice or Tableau is a plus
Excellent customer service and interpersonal relationship skills
Experience in communicating with all levels of management
Proactively searches for process improvement
Ability to work independently and as part of a team
Able to build strong relationships with internal and external partners to deliver effective services
Strong oral, written and presentation skills
Assumes ownership of requests to ensure successful completion
Strong organizational skills with attention to detail and quality
Ability to handle concurrent projects with minimal supervision and direction
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.