Help Desk Coordinator 3 - Military veterans preferred

2019-01-11
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


North Charleston
South Carolina
United States

Position Overview:

  • This position will specifically be responsible for providing data entry and on-line help desk support for the Integrated Support Center (ISC) located at SPAWAR Systems Center, Atlantic, Charleston, SC.
  • Maintains and updates database user information and processes data input requests.
  • Communicates with remote terminal users and provides assistance to all system users of data processing and word processing.
  • Research, identification, and updating of Points of Contacts for electronic equipment and component vendors and entering information into the database.
  • Duties include providing help desk operation services to SPAWAR fleet customers, analysis for proper routing, and follow-up of technical issues for SSCC resolutions.
  • This position requires knowledge of Naval Fleet and other military systems terminology. Applicants must be able to understand and clearly document system problems as described by the caller.
  • Qualified applicants should possess excellent phone skills, the ability to maintain a calm demeanor while making decisions in stressful situations, work well independently from detailed instructions.
  • Applicants must be PC literate with the ability to execute data entry and retrieval screens.
  • A complete understanding of Navy message handling procedures is required.
  • Military background and Remedy knowledge preferred.
  • Performs other duties, as assigned.
  • Candidate must be willing to work a Rotating Shift Schedule and weekends.
  • Applicant must have an Active Secret Clearance.
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