Network Engineer - Military veterans preferred



  full-time   employee

Santa Ana
United States


Job Description:

Provide Tier II network services support, incident and problem management for a large enterprise network of close to 200 sites. Respond to operational requests day to day and act as the first level of escalation for incident resolution. Working closely with the Senior Network Engineers: review new service requests, respond quickly to incidents and operational outages, manage the network ticket queue and assist with operational and process improvements to ensure SLR's are met. Report regular status of service requests and operational incidents to the Service Delivery Manager and Lead Senior Network Engineer. 

Duties include: 
  • Review and completion of service requests 
  • Responding to calls to the network team for operational support of field technicians 
  • Management of all network equipment supporting the enterprise for both project and operational requirements 
  • Monitor and resolve network incidents on a 24X7 basis
  • The position maintains technical expertise in all areas of network and security hardware and software interconnection and interfacing, such as routers, switches, and gateway


Required Qualifications:

  • Bachelor’s Degree and Two (2) years or more experience; Masters and 0 years related experience. HS Diploma and/or Equivalent will be considered in lieu of degree with an additional 4+ years of relevant experience.
  • Strong experience with Cisco Systems Network, Security and Datacenter products
  • Experience supporting wireless technologies
  • Experience supporting large enterprise networks
  • Strong background with Service and Change Management (ServiceNow) specifically Ticket Management
  • Must be able to pass a California Department of Justice (DoJ) LiveScan background investigation and a detailed lifestyle law enforcement background interview.


Desired Qualifications:

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Entry Networking Technician (CCENT)
  • Ability to present very complex technical concepts in understandable language 
  • Possession of excellent oral and written communication skills 
  • Experience creating and presenting project plans and designs  
  • Experience supporting Software Defined Networking.
  • Experience with Cisco Nexus devices