SAIC has several contingent career opportunities for Systems Administrators to support an Army customer in Fort Huachuca, AZ. These positions are contingent upon contract award.
The Systems Administrator openings will span different areas and levels.
The Systems Administrators perform high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers. Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Continually monitors and tunes multiple systems to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities. Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations. Plans and implements the modernization of servers. Develops, implements and promotes standard operating procedures and schedules. Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and implements new standards, policies and procedures. Will work closely with Network and Systems Analysts to help determine and develop the systems that will be implemented. Complete understanding and wide application of technical principles, theories, and concepts in the field. Provides technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors. Independently determines and develops approach to solutions. Frequent inter-organizational and outside customer contacts. Represents organization in providing solutions to difficult technical issues associated with specific projects.
Job duties may include multiple duties/support across functional areas, including:
Manage, monitor, secure, and sustain the NIPRNet and SIPRNet EP-DNS for the Army. Create, modify, and schedule blocked zone transfer attempts and other EP-DNS statistical reports. Provide technical guidance and support to sites, including posts, camps, and stations, and tactical domain managers. Monitor and maintain EP-DNS Team e-mail requests daily; send to Action Request Center (ARC) for creation of ITSM trouble ticket. Operate, monitor, sustain, and secure EP-DNS servers, to include EP-DNS Team e-mail forwarder, Global Load balancing EP-DNS switches, Lucent Vital QIP EP-DNS servers, Infoblox EP- DNS servers, Hardware Security Modules (HSM), and Web servers. Maintain user accounts, network access control lists, and IP filter lists on EP-DNS servers. Assign, manage, register, and reclaim all Army network Internet Protocol Version 4 (IPV4) and Internet Protocol Version 6 (IPV6) space. Register and update network assignments with the Department of Defense (DOD) Network Information Center (NIC) and the American Registry for Internet Numbers (ARIN). Ensure registrations are current. Register all Army Autonomous System Numbers (ASN), domains, hosts and users. Interface with public sector Internet service providers (ISP) to answer questions regarding Army managed IP space.
Operates, monitors, sustains, and secures SMT managed devices at each JRSS. Manages and administers the change management function for the SMT IAW the DISA change management process. Provides documentation to DISA for the DISA/JMT knowledge management database. Deploys, installs, configures, tests, and performs cutovers for the Collection Architecture Stacks within each NEC LAN in coordination with the JMT. Assists the local NEC in decommissioning or repurposing decommissioned equipment during migration to the JRSS.
Area: CONUS DOD-IN
Monitor the ACOIC Network Operations (NETOPS) task order queue via the USARCC-C trouble ticketing system. Provides subject matter expertise on NETOPS task orders, network bulletins, and ASI status to the 7th Sig Cmd (T) NETOPS COI. Posts recurring and event-driven USARCC-C reports, to include task orders, network bulletins, and Authorized Scheduled Outage Reports, to the AKO USARCC-C document library. Reviews pertinent Operations Bridge information on the 7th SC(T) portal and updates as necessary to provide timely situational awareness to theater portal users. Maintains POC roster for the GMN community of interest and updates as changed.
Use Government-provided tools to monitor all USARCC-C managed devices for outages, performance issues, and service degradations. Coordinate with DISA, NECs, 93d Signal Brigade, 106th Signal Brigade, 21st Signal Brigade, CX-I community of interest, 7th Sig Cmd (T), and other organizations to research such network events as outages, degradations, and security issues. Create and maintain a log of all operational events, alerts, and alarms. Notify the DoDIN-A Support Analyst of all items within established thresholds that are reportable under OPORD 05-01 and its updates. Perform situational awareness and reporting functions IAW USARCC-C SOPs, OPORD 05-01 and its updates, and other authoritative documents.
Area: Operations Bridge Council:
Through network monitoring, anticipate opportunities or threats in execution, indications and warnings, and situational developments, then brief the Government on ways to mitigate the threats or take advantage of the opportunities identified.
Help with the development, planning and support of exercises such as Gaining Cyber Dominance or other cyberspace defense engagements. Attend exercise-planning conferences, provide expert advice for development of planning documentation, participate during exercise events, and prepare After Action Report (AAR) and lessons learned during all phases of supported exercises. Support Cyberspace Operation (CO) and DCO mission planning, mission analysis, technical analysis, and CONOP. Develop and/or provide input to Operation Orders (OPORDs), CONOPs, and Courses of Action (COA) to support the Information Operations (IO) and DCO mission.
Attends local or distant meetings, conferences and working groups as requested prepared to discuss and provide advice regarding CO issues and provide assessment of impact on supported operations. Supports the official position of the organization in line with DoD doctrine and local guidance. Documents via trip reports listing participants and describing topics of discussion, decisions and action items upon completion of the event.
Performs server baseline management, hardware and software installation, configuration, troubleshooting, scanning, patching, restoration of servers and workstations that support USARCC-C operations, SAN support and backup of mission-critical assets, workstations, and servers.
Upgrades and sustains an IAVA-compliant Internet operating system (IOS). Monitors heating, ventilation, air conditioning, and power for all USARCC-C IT equipment rooms and office space using the APC InfrastruxureWare Data Center Expert software and reports environmental issues to the Government. Monitors key aspects of devices such as availability, CPU, memory, bandwidth usage, critical system processes, and warning messages. Operates, monitors, sustains, and secures the AV display system to include TV, audio visual wall screen, other display screens (such as LCD or Plasma), tools display, and all related network, phone, and peripheral equipment in the USARCC-C. Provides technical configuration and recommendations for enhancements or improvements. Troubleshoots and sustains the camera monitoring system. Supports the USARCC-C internal VTC equipment. Operate, monitor, sustain, and secure the public address system and electrical signs in the USARCC-C. Refer wiring and electrical requirements to the COR appropriate building services personnel.
Operates, monitors, secures, and sustains the SAN, VMware cluster servers, and backup systems to ensure consistent, optimal performance. Proactively monitors and maintains SAN space to ensure optimal use. Documents applications and usage by application. Monitors database status and resolves database management system problems. Analyzes systems outages and recommend preventive measures. Manages the virtual infrastructure for IdAM.
Area: Admin Technical:
Conduct and coordinate building and sustaining all devices, systems, peripherals, and applications in accordance with DOD Security Technical Implementation Guides (STIG), STIG checklist, ports and protocols guidance, Communications Tasking Orders, and Information Assurance Vulnerability Management notices. Scan NIPRNet and SIPRNet workstations and servers for IAVA compliance and general vulnerabilities monthly and after patch installation. Draft and submit requests for Certificates of Networthiness for any new software required for use on the USARCC-C managed networks. Perform fault management, preventive maintenance, backup/recovery, security administration, and system upgrades on USARCC-C managed devices. React to facility alarms IAW SOPs. Draft, maintain, and test the Continuity of Operations Plan (COOP) for both exercise and actual, provide LAN and infrastructure support to include voice and data networking to sustain O&M operations from the government designated COOP site. Draft, maintain and test the password COOP Plan. Maintain passwords and community strings according to regulation and the plan. Ensure the successful execution of the O&M mission from the COOP site. Ensure both unclassified and classified VTC capabilities are available at the COOP site. Ensure movement of Contractor personnel to and from the COOP site. Maintain disaster recovery hot backup site(s) and COOP Plan for DCO-D specific systems and ACOIC SIEM.
Education/Experience: Minimum education and experience requirements will vary according to position level and area, but all positions will require, at a minimum, a Bachelor’s degree from an accredited institution, with the junior level positions requiring at least 2 years of related experience.
Clearance: All positions will require, at a minimum, an Active Secret clearance, with some positions (DCO / Windows Systems Management) requiring an active TS/SCI.
Certifications: Positions that require TS/SCI must have baseline DoD IAT Level II and CSSP-IS certifications including one of the following, depending on function supported: CCNA Security, CSA+, GICSP, GSEC, Security+ CE, or SSCP; and one of the following: CEH, CSA+, GIC SP, SSCP.
Positions that require SECRET clearance need IAT Level II certs; CCNA Security, CSA+, GICSP, GSEC, Security+ CE, or SSCP.
Additionally, the DoD 8570.01-M also requires a Computing Environment Certification, as explained below:“8570 Computing Environment (CE) Certification Requirement: The official requirement can be found on page 23 of the current approved DoD 8570.01-M DoD 8570.01-M, December 19, 2005 "C22.214.171.124.3. In addition to the IA baseline certification requirement for their level, IATs with privileged access must obtain appropriate Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support as required by their employing organization. If supporting multiple tools and devices, an IAT should obtain CE certifications for all the tools and devices they are supporting. At a minimum the IAT should obtain a certification for the tool or device he or she spends the most time supporting. For example, if an IAT is spending most of his or her time supporting security functions on a CISCO router, the IAT should obtain a CE certification for that equipment."”